Frequently Asked Questions
Everything you need to know about Narwal's smart home cleaning solutions in Canada.
Does Narwal offer free shipping within Canada?
Yes, we offer free standard shipping on all robot vacuum orders across the provinces. Shipping times typically range from 3 to 7 business days depending on your location.
What is the return policy for Narwal products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Narwal robot vacuums come with a warranty?
All Narwal robots purchased through our official Canadian store come with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Are there any duties or customs fees for Canadian customers?
No, all orders placed on our Canadian website are shipped from local warehouses. You will not be charged any additional customs duties or import fees upon delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I purchase replacement accessories like mops and filters?
Genuine Narwal accessories, including high-efficiency filters, side brushes, and specialized mopping pads, are available directly through our 'Accessories' section on the website.